Cancellation Policy

1. General Cancellation Rules

• Orders can be cancelled before processing begins (usually within 2-4 hours of placing order)
• No cancellation charges for eligible orders
• Full refund will be processed for cancelled orders
• Custom or personalized orders have different cancellation rules
• Orders cannot be cancelled once dispatched for delivery

2. Cancellation Timeline

3. Custom Orders

4. How to Cancel

5. Refund Process

Refunds are processed to the original payment method. For COD orders, refunds are processed via bank transfer to the provided account details.

6. Special Circumstances

• Product Defects: Orders can be cancelled even after dispatch if products are defective
• Delivery Issues: Orders may be cancelled if delivery cannot be completed
• Natural Disasters: Force majeure events may allow order cancellation
• System Errors: Orders placed due to technical issues can be cancelled
• Duplicate Orders: Accidentally placed duplicate orders can be cancelled

7. Partial Cancellations

For orders with multiple items:

• Individual items can be cancelled if not yet processed
• Shipping charges will be recalculated for remaining items
• If order value falls below free shipping threshold, shipping charges may apply
• Discounts and offers will be recalculated proportionally