Payment & Security Policy
Last Updated: October 2025
Learn about our secure payment methods and security measures to protect your transactions.
1. Accepted Payment Methods
💳 Online Payments
- • Credit Cards (Visa, Mastercard, RuPay)
- • Debit Cards (All major banks)
- • UPI (Google Pay, PhonePe, Paytm)
- • Net Banking (All major banks)
- • Digital Wallets (Paytm, Mobikwik)
💵 Cash on Delivery
- • Available across India
- • ₹50 handling charge applies
- • Please keep exact amount ready
- • Available for orders up to ₹50,000
2. Payment Gateway
We use Razorpay as our primary payment gateway, which is:
- RBI (Reserve Bank of India) authorized payment gateway
- PCI DSS certified for secure transactions
- Supports 100+ payment methods
- Bank-level security with 256-bit SSL encryption
- Real-time transaction processing
3. Payment Security
🔐 Security Features
- • 256-bit SSL encryption for all transactions
- • Two-factor authentication for card payments
- • Real-time fraud detection systems
- • Secure token-based payment processing
- • No storage of card details on our servers
Safe Payment Guidelines
- Always check for "https://" and padlock icon in your browser
- Never share your card details or OTP with anyone
- Use secure internet connections for payments
- Log out completely after making payments
- Monitor your bank statements regularly
4. Transaction Process
1
Secure Checkout
Review your order and proceed to payment
2
Payment Gateway
Redirected to secure Razorpay payment page
3
Authentication
Enter payment details and complete verification
4
Confirmation
Payment processed and order confirmation sent
5. Refund Processing
💸 Refund Timeline
Credit/Debit Cards5-7 business days
Net Banking5-7 business days
UPI/Digital Wallets2-3 business days
Cash on DeliveryBank transfer (7-10 days)
6. Payment Issues
❌ Transaction Failed
- • Check internet connection and retry
- • Verify card details and expiry date
- • Ensure sufficient account balance
- • Contact your bank if issue persists
💰 Amount Debited but Order Not Confirmed
- • Check email/SMS for order confirmation
- • Wait 24-48 hours for auto-reversal
- • Contact support with transaction details
- • Keep transaction reference number handy
7. Data Privacy
We are committed to protecting your payment information:
- Payment card details are never stored on our servers
- All payment data is processed through secure, encrypted channels
- We comply with RBI guidelines for payment data handling
- Your financial information is used only for transaction processing
- We never share payment details with third parties
8. Customer Protection
- Zero liability protection for unauthorized transactions
- 24/7 fraud monitoring and detection
- Immediate assistance for payment disputes
- Secure dispute resolution process
- Full refund for fraudulent transactions (when reported promptly)
Contact Us
For payment-related queries:
📧 Email: support@bubblemylove.com
📱 Phone: +91 6290272032
💬 Live Chat: Available on website
🌐 Website: www.bubblemylove.com