Returns & Refund Policy
Last Updated: October 2025
Learn about our return and refund policies to ensure your satisfaction with every purchase.
1. Quality Guarantee
✅ Our Promise
- • 100% quality guarantee on all products
- • Free replacement for damaged or defective items
- • Full refund if not satisfied with product quality
- • Customer satisfaction is our priority
2. Return Conditions
✅ Returnable Items
- • Damaged or defective products
- • Incorrect items delivered
- • Non-perishable gift items
- • Products not matching description
❌ Non-Returnable Items
- • Fresh flowers (after delivery)
- • Food items and cakes
- • Personalized/customized products
- • Intimate or hygiene-related items
3. Return Timeline
- Returns must be initiated within 24 hours of delivery
- For damaged items, report immediately upon delivery
- Quality issues should be reported within 2 hours of delivery
- Fresh products have immediate return policy (if defective)
- Photo evidence may be required for damage claims
4. How to Return
1
Contact Support
Call +91 6290272032 or email support@bubblemylove.com
2
Provide Details
Share order number, issue description, and photos if applicable
3
Return Authorization
Receive return approval and instructions from our team
4
Return/Refund
Product pickup arranged or refund processed
5. Refund Process
💸 Refund Timeline
Quality IssuesImmediate replacement/refund
Credit/Debit Cards5-7 business days
UPI/Digital Wallets2-3 business days
Net Banking5-7 business days
Cash on DeliveryBank transfer (7-10 days)
6. Replacement Policy
- Damaged Products: Free replacement within 24 hours
- Fresh Flowers: Immediate replacement if wilted or damaged on arrival
- Wrong Items: Correct item delivered at no extra cost
- Defective Products: Quality-checked replacement provided
- Missing Items: Missing items delivered without charge
7. Special Cases
🌸 Fresh Flowers
- • Quality guarantee for 24 hours from delivery
- • Free replacement for wilted or damaged flowers
- • Care instructions provided for longevity
- • Seasonal availability may affect specific varieties
🎂 Cakes & Food
- • Must be consumed within expiry date
- • Report quality issues immediately
- • Refund provided for taste or quality issues
- • Allergic reactions covered under policy
🎨 Personalized Items
- • Non-returnable due to customization
- • Refund only for printing/production errors
- • Preview approval eliminates return eligibility
- • Quality guarantee still applies
8. Customer Satisfaction
We are committed to ensuring complete customer satisfaction:
- Flexible return policy for genuine issues
- Quick resolution of all complaints
- Compensation for delivery delays or issues
- Store credit option for future purchases
- Customer feedback used to improve service quality
Contact Us
For returns and refunds:
📧 Email: support@bubblemylove.com
📱 Phone: +91 6290272032
💬 Live Chat: Available on website
🕐 Support Hours: 9 AM - 9 PM (All days)